Contact us

Get in touch

We answer every email personally — usually within a few hours, sometimes a day on weekends.

For order issues, please include your order number (it starts with #) so we can pull it up immediately.

For everything else — partnerships, press, product suggestions, just saying hi — write away.

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Thanks. We'll be in touch shortly.

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Other channels

Email: hello@innova.gift
Hours: We aim to reply Monday–Friday, 9am–6pm Santiago time. Weekend emails get answered first thing Monday.
Response time: ~4 hours during business hours, up to 24 hours otherwise.