Perguntas frequentes

Anywhere with a postal address. We have fulfillment partners in the United States, Europe, and Asia so most orders ship from the closest warehouse. We currently deliver to over 200 countries.

Standard delivery is 5–10 business days for the United States and Europe, 8–15 days for Latin America, Asia, and Oceania. Express delivery via DHL is available at checkout for faster timelines (5–8 days globally) for an additional fee.

Yes, on orders over $80 USD. Below that, standard shipping is calculated at checkout based on weight and destination.

No. Every order ships in plain, unbranded packaging with no invoice in the box — designed to go straight to the recipient as a gift.

You'll receive a tracking link by email the moment your order ships. You can also check status anytime on our Track My Order page.

Absolutely. Enter their address as the shipping address at checkout. We never include prices, invoices, or your name unless you tell us to.

Yes. There's a "Gift message" field at checkout. We print it on a small card and include it in the box.

Yes — digital gift cards from $20 to $300 USD, delivered by email on a date you choose. Perfect when you're not sure what they'd love.

All major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. Local methods like Mercado Pago and Flow are available in select countries.

Prices are shown in your local currency automatically based on your location. You can change currency from the menu at any time. Final charge is in the currency shown at checkout.

Sales tax is calculated at checkout where applicable. International duties (if any) are typically billed by the carrier on delivery and are the recipient's responsibility — but in most countries our packages clear without duties.

If something arrives damaged, defective, or never shows up, we'll fix it — replacement, gift card for the full amount, or refund. If you simply changed your mind, we issue a gift card for the full purchase value within 30 days. Full details on our Returns page.

If tracking shows no movement for 25+ days, we automatically send a replacement plus a gift card for the inconvenience. You don't need to chase us.

Send us their email — we'll issue them a gift card for the full amount so they can pick something they'll actually love. No need to ship anything back.

No. Guest checkout works fine. An account just makes reordering and tracking faster.

We never sell your data. Payments are processed by Shopify (PCI-compliant) and PayPal — we never store card numbers. Read our Privacy Policy for the full picture.